Shipping policy
This Shipping Policy describes the terms and conditions governing shipping, delivery, transit issues, and related matters for orders placed through Discount Cork Bark. By placing an order through our store, you agree to this Shipping Policy.
1. Order Processing
Orders are processed within a reasonable time after payment is received and accepted. Processing times may vary depending on order volume, product availability, holidays, weather conditions, and other operational factors.
Submission of an order does not guarantee same-day or next-day shipment. Estimated processing or shipping timeframes provided on the website are estimates only and are not guaranteed.
Discount Cork Bark reserves the right to delay shipment, split shipments, or cancel orders when necessary due to inventory shortages, suspected fraud, inaccurate order information, carrier limitations, or other reasonable business concerns.
2. Shipping Methods and Carriers
Discount Cork Bark ships orders using carriers selected in its sole discretion, unless otherwise expressly stated at checkout.
Available shipping methods, rates, and estimated delivery windows, if shown at checkout, are provided for convenience only and do not constitute a guarantee of shipment or delivery by a particular date.
3. Shipping Charges
Shipping charges are calculated based on a $2/lb (product) flat-rate anywhere domestically in the lower 48 states. All shipping charges paid at checkout are non-refundable once an order has been processed or shipped, except where otherwise required by law or where Discount Cork Bark determines, in its sole discretion, that a refund is appropriate.
4. Delivery Estimates
Any delivery dates or estimated transit times provided by Discount Cork Bark are estimates only and are not guaranteed.
Discount Cork Bark is not responsible for delays in transit caused by shipping carriers, weather, natural events, service interruptions, address issues, labor disruptions, routing errors, or any other circumstances beyond our control.
5. Risk of Loss and Title
Risk of loss and title to products pass to the customer upon transfer of the order to the shipping carrier, subject to any non-waivable rights under applicable law.
Once a package has been accepted by the carrier, Discount Cork Bark is not responsible for delays, loss, theft, or damage occurring in transit, although we may, in our discretion, assist in resolving carrier claims where appropriate.
6. Accurate Shipping Information
Customers are solely responsible for providing complete and accurate shipping information at the time of purchase.
Discount Cork Bark is not responsible for delays, failed delivery attempts, returned shipments, or losses resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.
If an order is returned due to an incorrect or undeliverable address, Discount Cork Bark may, in its sole discretion, require payment of additional shipping charges before reshipping the order.
7. Delivered Packages
If tracking information shows that a package was delivered, the customer is responsible for checking the delivery location, surrounding areas, household members, neighbors, and the local carrier.
Discount Cork Bark is not automatically responsible for packages marked as delivered by the carrier but reported missing by the customer. Any assistance provided by Discount Cork Bark in such situations is courtesy only and does not constitute an admission of liability.
8. Damaged Shipments
If an order arrives damaged, the customer must contact Discount Cork Bark within five (5) calendar days of confirmed delivery at contact@discountcorkbark.com.
Any damage claim must include:
- the order number;
- a description of the damage;
- clear photographs of the product;
- clear photographs of the shipping box and packaging materials; and
- clear photographs of the shipping label.
Failure to provide timely notice and sufficient documentation may result in denial of the claim.
Any refund, replacement, store credit, or other resolution for damaged shipments shall be subject to review and determined in the sole discretion of Discount Cork Bark.
9. Missing or Incorrect Items
If a customer receives an incorrect item or believes that an item is missing from the shipment, the customer must notify Discount Cork Bark within five (5) calendar days of delivery at contact@discountcorkbark.com.
Claims for missing or incorrect items must include the order number, a description of the issue, and any supporting photographs or documentation reasonably requested by Discount Cork Bark.
10. Returned, Refused, or Undeliverable Shipments
If a shipment is refused by the customer, returned as undeliverable, or returned due to an address issue, Discount Cork Bark reserves the right to deduct original shipping charges, return shipping charges, handling charges, and any other associated costs from any refund, credit, or re-shipment amount, if any.
Discount Cork Bark shall have no obligation to re-ship or refund any returned package unless otherwise agreed in writing.
11. Shipping Restrictions
Discount Cork Bark reserves the right to restrict or refuse shipment to certain addresses, regions, jurisdictions, or destinations at any time and for any reason permitted by law.
Customers are responsible for ensuring that any products ordered may be lawfully received and used in their jurisdiction.
12. Natural Product and Packing Disclaimer
Discount Cork Bark sells natural cork bark products, including discounted, irregular, broken, non-premium-grade, and random-assortment materials. Packaging methods may vary based on product type, available box sizes, and shipping constraints.
Certain pieces may shift during transit, and some irregularity in arrangement within the package is normal. Customers acknowledge that the products sold may include broken, irregular, or non-uniform material where consistent with the product description.
13. Limitation of Shipping Liability
To the fullest extent permitted by law, Discount Cork Bark shall not be liable for shipping delays, carrier errors, lost packages, theft after delivery, incorrect delivery by the carrier, customs delays, weather-related interruptions, or other transit-related issues outside our direct control.
Nothing in this Policy shall limit any non-waivable consumer rights under applicable law.
14. Contact Information
Questions regarding shipping, damaged shipments, missing items, or delivery issues should be directed to:
Discount Cork Bark
Email: contact@discountcorkbark.com