Privacy policy

This Privacy Policy describes how Discount Cork Bark (“Discount Cork Bark,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit discountcorkbark.com, use our website or services, make a purchase, contact us, or otherwise interact with us (collectively, the “Services”).

Discount Cork Bark is powered by Shopify, which enables us to provide the Services to you. In some cases, Shopify also collects and processes personal information in order to operate, improve, and support the Services.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services:

  • Contact Information, including your name, email address, phone number, billing address, and shipping address;
  • Order and Transaction Information, including the items you purchase, order history, cart contents, shipping details, payment status, returns, exchanges, cancellations, and related transaction records;
  • Payment Information, including payment method details, payment confirmation information, and other transaction-related payment data processed through our payment service providers;
  • Account Information, including login credentials, account preferences, and saved settings if you create an account;
  • Communications, including information you provide when you contact us by email, through forms, or through customer support inquiries;
  • Device and Technical Information, including your IP address, browser type, device identifiers, network information, and similar technical data;
  • Usage Information, including information about how you browse, interact with, and use the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • directly from you when you place an order, contact us, create an account, submit information through the Services, or otherwise communicate with us;
  • automatically through your use of the Services, including through cookies and similar technologies;
  • from Shopify and our service providers who help us operate the Services;
  • from payment processors, shipping providers, analytics providers, marketing providers, and other third-party partners involved in operating our store.

3. How We Use Personal Information

We may use your personal information for the following purposes:

  • to provide, operate, maintain, and improve the Services;
  • to process and fulfill orders, payments, shipping, returns, refunds, exchanges, and related transactions;
  • to communicate with you regarding orders, customer support, service updates, and responses to inquiries;
  • to personalize and improve your shopping experience;
  • to prevent fraud, unauthorized transactions, security incidents, and other unlawful or harmful activity;
  • to comply with legal obligations, enforce our policies, and protect our rights, property, business, customers, and others;
  • to send promotional or marketing communications where permitted by law, subject to your right to opt out.

4. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including the following:

  • Shopify, in order to host, power, and support our online store and related ecommerce functionality;
  • Service Providers, such as payment processors, shipping carriers, fulfillment providers, fraud prevention vendors, analytics providers, email service providers, and cloud or technology vendors who assist us in operating the Services;
  • Marketing and Advertising Partners, where applicable, to help market our products and measure advertising performance, subject to applicable law;
  • Legal and Compliance Recipients, where disclosure is necessary to comply with law, respond to legal process, enforce our policies, or protect rights, safety, and property;
  • Business Transfers, in connection with an actual or proposed merger, sale, financing, acquisition, bankruptcy, or other business transaction.

We do not disclose personal information except as described in this Privacy Policy, as otherwise disclosed to you, or as permitted or required by law.

5. Relationship with Shopify

Our store is hosted by Shopify. As a result, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

Information that you submit through the Services may be transmitted to and processed by Shopify and its service providers, including in countries outside your jurisdiction.

In addition, certain Shopify features may use data related to your interactions with our store and other Shopify-powered stores. To learn more about how Shopify processes personal information, you should review Shopify’s consumer privacy materials and privacy-related resources made available through its platform.

6. Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies, pixels, tags, and similar technologies to operate the Services, remember preferences, keep items in your cart, analyze website traffic, improve site performance, and support marketing and advertising functions.

You may be able to control certain cookie preferences through your browser settings or through tools made available on the Services. Please note that disabling certain cookies may affect site functionality.

7. Marketing Communications

We may send you promotional emails or other marketing communications if you have opted in, where permitted by law, or where otherwise allowed under applicable law.

You may opt out of promotional emails at any time by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send you transactional or service-related communications, including communications relating to your orders or customer service requests.

8. Third-Party Links and Services

The Services may contain links to third-party websites, services, or platforms. We are not responsible for the privacy, security, content, or practices of any third party. Your interactions with third-party sites or services are governed by their own terms and policies.

9. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

10. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

11. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information;
  • request a copy of certain personal information;
  • opt out of certain marketing communications;
  • opt out of certain forms of targeted advertising, sale, or sharing of personal information, where applicable.

These rights are not absolute and may be limited by law. We may need to verify your identity before responding to a request.

To exercise any privacy rights available to you, please contact us using the contact information listed below. Shopify may also process certain personal information independently in connection with operating the store platform, and separate rights tools may be made available through Shopify for those activities.

12. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you live. Where required by applicable law, we rely on appropriate safeguards for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we do, we will post the updated version on this page and revise the “Last Updated” date where appropriate.

Your continued use of the Services after any update to this Privacy Policy constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.

14. Contact Information

If you have questions about this Privacy Policy, our privacy practices, or if you would like to submit a privacy-related request, please contact us at:

Discount Cork Bark
Email: contact@discountcorkbark.com