Refund policy
This Refund & Return Policy describes the terms and conditions governing returns, refunds, replacements, cancellations, and related claims for purchases made through Discount Cork Bark. By purchasing from our store, you agree to this Refund & Return Policy.
1. Nature of Products
Discount Cork Bark sells natural cork bark products, including discounted, irregular, broken, non-premium-grade, clearance, and random-assortment materials. Due to the natural character of cork bark and the nature of discounted inventory, all products may vary in size, shape, thickness, texture, coloration, weight distribution, and overall appearance.
Such natural and inventory-based variation is inherent to the products sold and shall not be considered a defect, damage, error, or non-conformity.
Where a product listing states or implies that an item is sold as a random assortment, mixed box, discounted box, irregular lot, or non-premium material, the customer acknowledges and agrees that the contents may vary and that specific piece types, shapes, or proportions are not guaranteed.
2. All Sales Final
Except as expressly provided in this Policy, all sales are final. Discount Cork Bark does not accept returns, exchanges, or refunds for reasons including, but not limited to:
- dissatisfaction with natural variation in the product;
- dissatisfaction with the size, shape, thickness, texture, color, or appearance of pieces received;
- dissatisfaction with the composition of any random assortment or mixed box;
- the presence of irregular, broken, or imperfect pieces where consistent with the product description;
- ordering the wrong item, quantity, or product type; or
- change of mind after purchase.
Customers are responsible for reviewing all product descriptions, photographs, weights, sizes, notices, and disclosures prior to placing an order.
3. Non-Returnable Items
The following are non-returnable and non-refundable except in the case of verified shipping damage, incorrect shipment, or other confirmed fulfillment error by Discount Cork Bark:
- discounted cork bark products;
- random assortment boxes;
- clearance items;
- sale items;
- irregular or non-premium-grade products;
- custom-packed items;
- special-order items; and
- any product that has been opened, used, altered, or repackaged after delivery.
4. Damaged, Incorrect, or Missing Orders
A customer who receives a damaged, incorrect, or incomplete order must notify Discount Cork Bark within five (5) calendar days of the confirmed delivery date.
All claims must be submitted by email to contact@discountcorkbark.com and must include sufficient information for review, including:
- the customer’s name and order number;
- a description of the issue;
- clear photographs of the product received;
- clear photographs of the shipping box and all packaging materials;
- clear photographs of the shipping label; and
- any other supporting documentation reasonably requested by Discount Cork Bark.
Failure to provide timely notice or sufficient supporting evidence may result in denial of the claim.
5. Refunds, Replacements, and Store Credit
If Discount Cork Bark determines, in its sole discretion, that a claim is valid, Discount Cork Bark may elect to provide one of the following remedies:
- replacement of the affected item;
- store credit;
- partial refund; or
- full refund.
The remedy offered, if any, shall be determined solely by Discount Cork Bark based on the nature of the claim, product availability, and the condition of the order.
No refund, replacement, or store credit shall be issued for characteristics that are normal for natural cork bark or consistent with the product listing.
6. Shipping-Related Claims
Shipping delays are not grounds for refund unless otherwise required by applicable law. If an order arrives visibly damaged, or if the wrong item is received, the customer must follow the claim procedure described in this Policy.
If tracking indicates that a package has been delivered but the customer cannot locate it, the customer must first check with household members, neighbors, and the local carrier. Packages marked as delivered by the carrier are not automatically eligible for refund or replacement.
7. Order Cancellations
Orders may be canceled only if the cancellation request is received before the order has been processed, packed, prepared for shipment, or shipped.
Once an order has been processed, packed, or shipped, it may not be canceled.
Requests to cancel an order must be sent promptly to contact@discountcorkbark.com and must include the applicable order number. Submission of a cancellation request does not guarantee cancellation.
8. Refused Shipments and Returned Packages
If a shipment is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, Discount Cork Bark reserves the right, in its sole discretion, to deduct any shipping charges, return shipping charges, handling costs, and other associated expenses from any refund or store credit issued, if any.
Discount Cork Bark shall have no obligation to reship or refund an order returned for address error, non-acceptance, or failure to retrieve the package unless otherwise agreed in writing.
9. Chargebacks and Payment Disputes
Customers agree to contact Discount Cork Bark first regarding any issue with an order before initiating a chargeback or payment dispute. Failure to do so may delay resolution.
Discount Cork Bark reserves the right to dispute any chargeback where the order was accurately described, properly fulfilled, or delivered in accordance with the customer’s order and the terms of this Policy.
10. Limitation of Policy
This Policy is the sole and exclusive return, refund, and exchange policy applicable to purchases made through Discount Cork Bark, unless otherwise required by applicable law. Nothing in this Policy shall limit any non-waivable rights the customer may have under applicable law.
11. Contact Information
Questions or claims regarding returns, refunds, damaged goods, incorrect shipments, or cancellations should be directed to:
Discount Cork Bark
Email: contact@discountcorkbark.com